FOWLER: What are our results? | Local News
“Results are the key to the survival of organizations.” -Peter Drucker
What would you give to sit down with one of the greatest business minds to ever exist for advice on your business?
You can. His name is Peter Drucker. Although he died in 2005, we know from his writings the questions he would ask you about your organization.
These questions are what we have been dissecting over the past few weeks. This week we answer the question – “What are our results?”
As a reminder, the five questions are:
– What is our mission (or objective)?
– Who is our client (main client)?
– What does the customer like?
– What are our results?
– What is our project ?
Every leader must decide which results define the success of their organization. Then they need to focus their resources to get those results.
Progress and achievements should be assessed in qualitative and quantitative terms. These two types of measures are interdependent. Each enlightens and explains the other better. If we are missing qualitative or quantitative data, it can be easy to misinterpret our results.
Leaders must invest their resources where they produce results that meet the organization’s definition of success. Giving up anything is always resisted. Anything that consumes a resource must be judged by the results produced.
Quitting a process, product or service is difficult for everyone. That’s why creating a culture of measurement is necessary to make these difficult decisions.
Admitting failure is difficult. But we all fail. It’s part of the human condition. If failure is perceived as a bad thing in the organization, it will be hidden and nothing will be learned from it. We need to create cultures that accept failure, because without it we have no innovation or learning. In a culture that is afraid to fail, no growth occurs. Failure is never permanent. This is an opportunity to learn and change course. Kiss him!
Here are my takeaways from that question – “What are our results?”
To see the picture clearly, results must be measured quantitatively and qualitatively.
Measurement is useless without first defining success.
How you succeed matters. If you meet your definition of success but do so in violation of your core values, you have failed.
wow. I got a lot out of this question and had to cut short what I wanted to write about core values. If you haven’t written down your organization’s core values so you can measure success through them, you’re missing out.
We have great resources on core values in our Resource Library. Discover them on www.valuesdriveresults.com/resource-library/ or call us at (229) 244-1559. We would be happy to assist you in any way possible.
Curt Fowler is chairman of Fowler & Company and director of Fowler, Holley, Rambo & Stalvey. He is dedicated to helping leaders build great organizations and improve their lives and the lives of the people they lead.
Curt and the team at FHRS help leaders build great businesses through fractional CFO, strategy, tax and accounting services.
Call us at (229) 244-1559 if we can help you in any way.